Last updated: 1st October 2026

Introduction             

This Privacy Notice explains how Management Dynamics Global Ltd collects, uses, stores and protects personal information. It applies to people who use our website, contact us, enquire about or use our services, work with us as clients, associates, suppliers or partners, apply for roles with us, or otherwise provide personal information to us.

We process personal information fairly, lawfully and transparently, and only where we have a valid reason to do so under UK data protection legislation, including the UK General Data Protection Regulation and the Data Protection Act 2018.

Who we are

Management Dynamics Global Ltd is the Data Controller responsible for the personal information we collect and use. We are registered in England and Wales under company number 10363087. Our registered office is 167-169 Great Portland Street, 5th Floor, London, W1W 5PF.

If you have any questions about this Privacy Notice or wish to exercise your data protection rights, you can contact us at info@management-dynamics.com or by telephone on +44 (0)333 987 5072. Privacy contact: Claire Pierce, Customer Experience Manager.

Legal basis for processing your data

We rely on different lawful bases depending on the purpose for which we process your personal information. These may include performance of a contract, taking steps before entering a contract, consent, compliance with a legal obligation, legitimate interests and, where applicable, processing information where necessary to bring, support or defend legal claims.

Where we rely on consent, you may withdraw that consent at any time. Where we rely on legitimate interests, we balance our business needs with your rights, freedoms and reasonable expectations.

The table below explains the main reasons we process personal information and the lawful basis we usually rely on. More than one lawful basis may apply depending on the circumstances:

 

Purpose	Examples of personal information used	Lawful basis
To respond to enquiries and communicate with you	Name, contact details, enquiry details, correspondence	Legitimate interests; taking steps before entering into a contract
To provide our services and manage client relationships	Name, business contact details, role, organisation, service information, correspondence	Performance of a contract; legitimate interests
To manage associate, consultant, supplier and partner relationships	Contact details, business details, payment information, contract information, correspondence	Performance of a contract; legitimate interests; legal obligation
To manage referrals, introductions, commission and affiliate/business partner arrangements	Referral details, introduction details, commission/payment information, business relationship records	Performance of a contract; legitimate interests; legal obligation
To process job applications and recruitment enquiries	CV, application details, contact details, employment history, interview notes, references where applicable	Taking steps before entering into a contract; legitimate interests; legal obligation; consent where required
To manage complaints, disputes or legal matters	Contact details, complaint details, correspondence, relevant evidence or records	Legitimate interests; legal obligation; processing information where necessary to bring, support or defend legal claims
To operate, secure and improve our website and services	IP address, device/browser details, website usage data, cookie information	Legitimate interests; consent where required for non-essential cookies
To send marketing communications or updates	Name, email address, communication preferences, business interests	Consent; legitimate interests where permitted by law
To comply with legal, regulatory, tax and accounting obligations	Contact details, transaction records, invoices, financial records, business records	Legal obligation
To protect information security and prevent misuse	Access logs, account activity, technical data, security records	Legitimate interests; legal obligation

 

Where we rely on legitimate interests, our interests may include running and developing our business, managing client and associate relationships, responding to enquiries, keeping appropriate business records, protecting our systems and information, and promoting our services in a lawful and proportionate way. We always consider your rights and expectations before relying on legitimate interests.

What information do we collect about you?

The personal information we collect may include your name, contact details, business details, account details, correspondence with us, information needed to provide our services, information submitted through our website, complaint information, job application information and employment-related information where relevant.

We may also collect technical information when you use our website, including IP address, approximate geographical location, internet service provider, device type, browser type, screen resolution, browsing activity, cookie information and information about how visitors use our website.

Where does the information we collect about you come from?

• Directly from you when you contact us, use our website, request information, buy or enquire about our services, submit information to us, make a complaint, apply for a role, or work with us.
• From our website and automated technologies, including cookies, analytics and browsing identifiers.
• From third parties whose services we use, where this is relevant to our services or website operation.
• From clients, associates, suppliers, business partners, referees or other third parties where this is relevant to the relationship or service involved.

How will we use the information collected about you?

• To verify identity, manage accounts and provide products or services.
• To respond to enquiries, support requests, complaints and correspondence.
• To manage client, associate, partner and supplier relationships.
• To process job applications and employment-related information.
• To operate, improve and secure our website and services.
• To understand website usage through cookies, analytics and similar technologies.
• To comply with legal obligations and respond to lawful requests from authorities.
• To protect our rights, resolve disputes and support legal claims or defences.

 

Where you act as an affiliate, referral partner or business partner, we may process information about referrals, introductions, commissions, payments and our business relationship with you. We use this information to manage the relationship, recognise referred business, calculate and pay any commission due, keep appropriate records and protect the confidentiality of our arrangements.

Cookies and website tracking

Our website may use cookies and similar technologies to help it work properly, improve functionality, understand how visitors use the site, remember user preferences, support surveys or live chat features, and, where applicable, support marketing or remarketing activity. Some cookies are necessary for the website to operate, while others are optional and will only be used where consent is required and has been given. You can manage or disable cookies through your browser settings, although this may affect how the website works. Where third-party tools are used on our website, those providers may also set cookies or collect technical information in accordance with their own privacy and cookie notices.

Where we use remarketing or similar advertising technologies, cookies or tracking technologies may be used to show you advertisements for our products or services on other websites or platforms after you have visited our website. These services may be provided by third-party advertising partners. Where consent is required, we will only use these technologies if you have given your consent. You can manage your cookie preferences through your browser settings or any cookie controls provided on our website.

Will we process special categories of personal data and criminal convictions?

We do not normally seek to collect special category personal data unless it is necessary and lawful for us to do so. Special category data may include information about health, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic or biometric data for identification purposes, sex life or sexual orientation.

Where we process special category data or criminal conviction information, we will only do so where we have a lawful basis and an additional condition for processing under data protection legislation, and where appropriate safeguards are in place.

Will we contact you for marketing purposes?

We may contact you about our products, services, updates or opportunities where we have a lawful basis to do so, including where you have consented or where we have a legitimate interest and the law allows us to contact you. You can ask us to stop sending marketing communications at any time by contacting info@management-dynamics.com.

Our services and website are intended for business users and are not directed at children. We do not knowingly collect personal information from children for marketing purposes. If we become aware that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete it where required by law.

Can you refuse to provide your data to us or request that we delete your data?

You may choose not to provide personal information, but this may affect our ability to provide certain services, respond to requests, manage our relationship with you or comply with legal requirements. In some cases, we may need certain information to enter into or perform a contract with you, provide requested services, or meet legal, regulatory, tax or accounting obligations. You may also ask us to delete personal information where there is no lawful reason for us to continue holding it.

How long will we keep your data?

We keep personal information only for as long as necessary for the purposes for which it was collected, including to provide services, manage our relationship with you, comply with legal, regulatory, tax and accounting obligations, respond to complaints and support legal claims or defences. The length of time we keep personal information depends on the type of information and the reason we hold it. For example, enquiry records may be kept for as long as needed to respond and manage follow-up; client, associate, consultant, supplier and partner records may be kept for the duration of the relationship and for a reasonable period afterwards; financial and accounting records may be kept for the period required by law; complaint or dispute records may be kept for as long as needed to resolve the matter and protect our legal position; marketing records may be kept until you unsubscribe or object; and job application information may be kept for up to three years. Employment records may be kept for six years after employment ends.

Who will we share your data with?

We do not sell personal information. We may share personal information where this is necessary and lawful, including with service providers, professional advisers, legal or regulatory authorities, clients, associates, suppliers, business partners, or other third parties where you have asked us to share information, where sharing is necessary to provide a service, or where we are legally required to do so.

International transfers

As we work with clients, consultants, associates and service providers in different countries, your personal information may sometimes be transferred to, accessed from, or processed outside the UK. Where this happens, we will take appropriate steps to protect your personal information in accordance with applicable data protection legislation. This may include using adequacy regulations, standard contractual clauses, international data transfer agreements, transfer risk assessments, appropriate contractual safeguards, trusted service providers, and ensuring transfers are made only where there is a lawful basis to do so.

Data security

We take appropriate technical and organisational measures to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, unauthorised access or misuse. These measures include access controls, password protection, multi-factor authentication where appropriate, secure cloud-based systems, staff awareness and procedures for managing data protection and information security.

In the event of a personal data breach, we will investigate promptly, take appropriate remedial action and notify the Information Commissioner’s Office and affected individuals where required by law.

Your rights

You have rights under data protection legislation, including the right of access, rectification, erasure, restriction, data portability, objection, rights relating to automated decision-making and profiling, and the right to withdraw consent where we rely on consent. To exercise your rights, contact info@management-dynamics.com. We may need to request information to verify your identity before processing a request relating to your personal information. This helps us protect your information and ensure it is only disclosed to, changed by, or deleted at the request of the correct person.

Where we provide an online account or portal, you may be able to review, update or correct certain information by signing in to that account. You may also contact us if you need help accessing or correcting personal information we hold about you.

Complaints

If you have a complaint about how we process your personal information, please contact us first at info@management-dynamics.com so that we can try to resolve it. You also have the right to complain to the Information Commissioner’s Office at https://ico.org.uk/concerns

If a complaint or dispute is not resolved through our internal process, we may, where appropriate, seek to resolve the matter through discussion, mediation or another suitable dispute-resolution process. This does not affect your right to complain to the Information Commissioner’s Office.

Review of this Privacy Notice

We may update this Privacy Notice from time to time. The version that applies to you is the version available at the time you use our website or services. If you have any questions, please contact info@management-dynamics.com.